Pat (Headquarter – Treviso Italy), company part of Zucchetti Group, has been accredited, also for the current year, the ISO 9001:2015 audit, adhering to organizational requirements.

Ensuring the renewal of the Quality certification annually is one of the objectives that the Company’s management aims to pursue: always ensuring the implementation of processes aimed at providing products and services that constantly meet the set requirements.

Passing the Audit confirms that the Pat company includes the requirements of a Quality Management System, which aims to increase customer satisfaction. Implement these principles through effective system application, including processes to improve the system and ensure compliance with customer requirements and applicable mandatory requirements.

L'articolo 2020: Quality management system Certification for Pat sembra essere il primo su Pat.

Pat believes that continuous training for its employees is a key factor of success. Strategic activity for the personal and professional growth of every employees, who can develop and acquire new skills.
The training delivery has been various (classes, e-learning platforms…) in order to meet the needs of everyone and to follow the motto:

never stop learning

Today, Pat decided to invest again in training by offering an English course for the whole company during the lock down phase.
Due to the actual national emergency, the training was delivered remotely without however affecting the quality and content of the course.

Different "classes" were identified based on the single preparation of each employee, each of which was guided by a native speaker teacher.
This initiative also provided an opportunity to get to know better your colleagues, meet them in a more informal context but above all it allowed a relation, even if remotely, between individuals during a complex period of forced isolation.

This project was highly appreciated by the whole structure

L'articolo Pat: never stop learning sembra essere il primo su Pat.

In last ten Years, and especially thanks to the continuous and recent evolutions of artificial intelligence, the technology of conversation through natural language with computers has grow up.
Pat, player in the virtual assistants and artificial intelligence market, has chosen to promote this webinar in collaboration with the InfiniteArea, hub of technological and digital innovation.

The webinar will be held on Friday 8 May at 5 PM, at the following link you can register to participate.

L'articolo Webinar – Talking to computers: the era of virtual assistants sembra essere il primo su Pat.

Engagent integrates with the most popular messaging applications, both for B2B and B2C, Microsoft Teams and WhatsApp, with the aim of keeping the conversation active with its users and customers, offering a valuable service useful for the consolidation of the company-customer relationship.

In fact, more than 2.5 billion people today use at least one mobile app to communicate and 90% of user interactions take place on mobile devices and through textual communication systems (such as chat, messenger, whatsapp, etc.). For this Pat has considered strategic to develop, in addition to the already active integrations with Messenger, Telegram and Slack, connectors with Microsoft Teams and WhatsApp, which guarantee omnichannel fluidity on the most popular systems.

These integrations create the best context for establishing simpler interactions by increasing the degree of use of the services in self-service mode or by allowing users to receive immediate answers, making them more satisfied in their Customer Journey.

The companies have understood that to interact with users it’s necessary to be present on the preferred and most used channels, using these tools to establish a contact as natural and spontaneous as possible.
The potential therefore of Engagent as a marketing tool, sales assistant or Customer Care, is enormous, as it creates and manages one-to-one contacts.

L'articolo New integrations for Engagent, with Microsoft Teams and WhatsApp sembra essere il primo su Pat.

Pat (Headquarter – Treviso Italy), company part of Zucchetti Group, has been accredited for the current year the ISO 9001:2015 audit, adhering to organizational requirements.

The audit certificates that Pat follows improvement processes that allow it to increase performance and proactively manage the non-compliance with procedures.

This certification was awarded following the evaluation, analysis and observation of how the activities in the company are carried out and how specific organizational processes are designed to respond to an improvement process to deliver growth for the company

The annual renewal demonstrate that Pat leadership is committed to pursue a continuous improvement ensuring at all times the consisted processes outputs so to provide products and services that consistently meet or exceed the requirements ultimately providing an improved customers and users satisfaction.

Pat’s Certification: Certificato ISO 9001-2015_2018 eng

L'articolo 2019: Quality management system Certification for Pat sembra essere il primo su Pat.

Back to the future, Professions in the digital age.

The national congress of liberal professions is an established event meant to gather a constantly evolving, strategic economic sector for our country, highlighting its growth trends and the needs for supporting its development process with respect to the overall economic development of the country.

This year the Conference’s theme will be: “From the digital strategy of professions to ad hoc policies for the development of the Country. Great expectation for of BeProf ” and will address the issue of growing digitalization, which is also strongly involving the professional sector.

The program of the congress includes several institutional and in-depth interventions, hosting distinguished guests such as the Minister for Regional Affairs, the Minister for Parliamentary Relations, the Deputy Minister Mef, the Undersecretary Mef and the Undersecretary of the Ministry of Labor.

During the afternoon session, called “The future begins today: BeProf an ecosystem of innovative services for professions” will be presented the innovative platform BeProf, a project technically developed by Pat. Speakers will present and illustrate the functionality of the platform: Luca De Gregorio, project manager of BeProf and Patrizio Bof, president of Pat, a Zucchetti Group company.

Further information on the 2019 Confprofessioni Congress are available here.

L'articolo Patrizio Bof presents BeProf at the annual ConfProfessioni Congress in Rome sembra essere il primo su Pat.

The motivation for the adoption of a chatbot solution is providing customers with a valid after-sales support able to answer common technical questions, reducing the overall inbound generated by the channels of traditional assistance.

The solution adopted: a virtual assistant to support customer service

Pat’s chatbot, Engagent, offers the new 24/7/365 support channel providing real-time answers to Zucchetti INFINITY HR solutions.

Engagent is an intelligent assistant who has the ability to learn from the questions submitted by customers and to manage new topics in a flexible way. After about two years from the adoption of the platform, its database of recognized topics has grown significantly:: about 30% of the contents have been created on the basis of customer questions, thus improving accuracy of reply.

Today the chatbot is able to respond independently to 60% of the questions asked by Zucchetti customers and manages about 1000 monthly interactions.

The great value of the project, called “HR Virtual Assistant“, is being able to offer a high-performance after-sales service, easy to use and simple to access by customers. When providing an answer, The chatbot may suggest to also display video tutorials or a specific resource in the document area.

Furthermore, the chatbot proves to be a valid support in request peaks, such as the release of a major release or during legislative changes.

The head of post-sales services HR Zucchetti, Bruna Piceni, declares:

While deploying the “HR Virtual Assistant” project, based on the Engagent chatbot, we were confident to be able to provide our customers with an innovative user experience that would meet their expectations.

L'articolo Pat’s virtual assistant supporting the 28.000 customers of Zucchetti INFINITY HR solutions sembra essere il primo su Pat.

L'articolo Ospedale San Raffaele sembra essere il primo su Pat.

Arval, company owned by BNP Paribas and leader in Italian long-term rental sector, has been present in Italy since 1995 and manages over 200.000 vehicles at national level and more than 40.000 customers.

Arval Italia’s mission is providing long-term rental solutions to its customers, through consultancy and dedicated, innovative and dynamic services, able to meet their digital expectations.
To achieve this goal and provide more and more Customer Centric online services, Arval Italia chose introducing Engagent, Pat’s Chatbot, which supports the company in this new Customer Experience digital and optimisation strategy.

What is the support that a Chatbot could provide to car rental services?

Engagent manages interactions with customers in an instantaneous and completely automatic way, dealing with a variety of topics such as: personalised estimate, customer assistance, booking a car inspection service in the workshop.

Engagent, applied on company’s institutional website, enhances relational dynamics with online customers, channels customers’ needs, simplifies their navigation and information research.

Marco Cerrato, Web Marketing & Acquisition Manager, says:

We wanted a complete and scalable solution, able to meet the needs of our Business. A solution that could strengthen the engagement of users on the web, improving the relationship and better qualifying them.

Engagent, Pat’s Chatbot, has become the first touch point for web users and the main vehicle for relationship and knowledge with the company. This dialogue tool captures leads’ attention, who would otherwise be lost, qualifies the customers, their needs and future requirements. This is a full-fledged virtual assistant, dedicated to the improvement of Customer Experience for Arval Italia’s customers.

Discover  the case study Arval Italia and the advantages achieved by using this technology.

L'articolo New Chatbot for car rental services: Arval Italia’s case sembra essere il primo su Pat.

Pat, present with its offices in Milan, Treviso, Rome, Florence and Madrid, today renews its historic headquarters in Montebelluna, which is therefore ready to take Pat to new routes and horizons.

Pat’s headquarters are located inside InfiniteArea Campus in Terminal T2, a laboratory of innovation and research for companies. The exchange between people, the dynamic environment and the constant contamination of ideas, allows exploring new routes, producing original solutions and having an open view in front of you.

An environment strongly linked to sustainability, with reused and natural materials that follows the motto:

“Helping nature today for a better tomorrow”

The Campus covers 10k square meters, of which 10k in available Open Air, it has 150 workstations, of which 60 flexible and 35 closed offices and gives the possibility to use 8 meeting rooms with different objectives, such as the brainstorming room, the training room and many others. There is also a restaurant, 2 dining areas and a covered area dedicated to events, with more than 200 seats.

An innovative, dynamic and constantly evolving environment, to follow the latest market trends and give the possibility of always keep abreast with the trends of the sector.

“Innovation distinguishes between a leader and a follower.” (Steve Jobs)

L'articolo Pat: renovated headquarters to reach new routes sembra essere il primo su Pat.