{"id":8235,"date":"2016-11-28T10:14:54","date_gmt":"2016-11-28T09:14:54","guid":{"rendered":"\/solutions\/service-management\/service-level-management\/"},"modified":"2017-03-28T17:29:05","modified_gmt":"2017-03-28T15:29:05","slug":"service-level-management","status":"publish","type":"page","link":"https:\/\/pat.eu\/en\/solutions\/service-management\/service-level-management\/","title":{"rendered":"Service Level Management"},"content":{"rendered":"<div id=\"pl-8235\"  class=\"panel-layout\" ><div id=\"pg-8235-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8235-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8235-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>In Service Management, the key <strong>Service Level Management<\/strong> process defines service objectives agreed and organisational information required to guarantee that these objectives are achieved and maintained. Service Level Management allows you to measure and analyse services and their performance meeting the needs of business, users and customers.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-8235-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8235-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8235-1-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"1\" >\t\t\t<div class=\"textwidget\"><div class=\"sa-separator\"><\/div><\/div>\n\t\t<\/div><\/div><\/div><div id=\"pg-8235-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8235-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8235-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><a href=\"\/en\/products\/helpdeskadvanced\/\">HelpdeskAdvanced<\/a> defines, establishes and measures the service levels through which services are managed. Based on Service Level Management, <a href=\"\/en\/products\/helpdeskadvanced\/\">HelpdeskAdvanced<\/a> guarantees the maintenance of measurable objectives for all services, which are the most important qualitative indicators for measuring service provision performance and guaranteeing user satisfaction.\u00a0<a href=\"\/en\/products\/helpdeskadvanced\/\">HelpdeskAdvanced<\/a>\u00a0activates processes that provide corrective measures to improve Service Level Management in cases where service performance levels, service quality and corporate users\u2019 experience justify optimisation.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-8235-2-1\"  class=\"panel-grid-cell\" ><div id=\"panel-8235-2-1-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-17bc2272b535-8235\"\n\t\t\t\n\t\t>\n\n<div class=\"sow-image-container\">\n\t\t<img src=\"https:\/\/pat.eu\/wp-content\/uploads\/service-level-management.png\" width=\"514\" height=\"374\" srcset=\"https:\/\/pat.eu\/wp-content\/uploads\/service-level-management.png 514w, https:\/\/pat.eu\/wp-content\/uploads\/service-level-management-300x218.png 300w\" sizes=\"(max-width: 514px) 100vw, 514px\" title=\"Service Level Management help desk\" alt=\"Service Level Management help desk\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><div id=\"pg-8235-3\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8235-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8235-3-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"4\" >\t\t\t<div class=\"textwidget\"><div class=\"sa-separator\"><\/div><\/div>\n\t\t<\/div><\/div><\/div><div id=\"pg-8235-4\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8235-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8235-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"m-icons m-icon-check panel-widget-style panel-widget-style-for-8235-4-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Constantly measure the performance and level of services provided.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-8235-4-1\"  class=\"panel-grid-cell\" ><div id=\"panel-8235-4-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"6\" ><div class=\"m-icons m-icon-check panel-widget-style panel-widget-style-for-8235-4-1-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Ensure that all services, users and performance levels are optimally aligned to company resources.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-8235-5\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8235-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8235-5-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"7\" >\t\t\t<div class=\"textwidget\"><div class=\"sa-separator\"><\/div><\/div>\n\t\t<\/div><\/div><\/div><div id=\"pg-8235-6\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-8235-6-0\"  class=\"panel-grid-cell\" ><div id=\"panel-8235-6-0-0\" class=\"so-panel widget widget_sow-button panel-first-child panel-last-child\" data-index=\"8\" ><div class=\"popmake-request-demo-helpdeskadvanced panel-widget-style panel-widget-style-for-8235-6-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-flat-17f0d3787447-8235\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\">\n\t<a\n\thref=\"#\"\n\t\tclass=\"ow-icon-placement-left ow-button-hover\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tREQUEST A DEMO OF HELPDESKADVANCED\t\t<\/span>\n\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>In Service Management, the key Service Level Management process defines service objectives agreed and organisational information required to guarantee that these objectives are achieved and maintained. Service Level Management allows you to measure and analyse services and their performance meeting the needs of business, users and customers.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":7569,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-width.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Level Management<\/title>\n<meta name=\"description\" content=\"The Service Level Management process defines service objectives agreed to guarantee that these objectives are achieved and maintained.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pat.eu\/en\/solutions\/service-management\/service-level-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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