Event on after-sales services and the future of enterprises – Vicenza, 12th April 2018

On 12th April 2018, at 17,30 at Adacta in Vicenza will be held the free entry event:

AFTER-SALES SERVICES – Effects of digital transformation and customer service tools

Mr. Patrizio Bof, founder, current president and CEO of the Pat Group and Infinite Area is taking part in the special event “AFTER-SALES SERVICES – Effects of digital transformation and customer service tools”, which will be held on Thursday, 12th April 2018 at 17,30 in Adacta’s offices located in Strada Marosticana 6/8 in Vicenza.

The event will focus on key elements in today’s brand new digital world, that have become absolutely essential to develop successful enterprise business strategies, such as customer experience and after-sales services.

Concrete experiences and an inspiring success story will show how to take Customer Service to the next level by revising and implementing processes, competences and customer service tools. The event is addressed to entrepreneurs, CEOs, sales as well as after-sales managers.

Here is a list of the speakers who will discuss the topic looking at it from different perspectives:

  • Massimiliano Castoldi | Management Consulting, Adacta Advisory
    Introductory speech: “The evolution of customer service”
  • Adalberto Osti | Re&S
    “Roles, competences and features of Human Resources to make Customer Service successful”
  • Patrizio Bof | PAT
    “How after-sales services will influence the essence of our companies”

 

After the speeches there will be a networking happy hour starting at 19,00.