Interact, dialogue and communicate proactively with your customers!
Engagent is the innovative Customer Interaction solution that allows you to interact in real time with your clients thanks to its Artificial Intelligence (AI) and BOT systems, proactively providing the responses, information and assistance they require, and anticipating interest based on browsing behaviour on your website or mobile app. Engagent improves service experience for your customers and users thanks to machine learning technologies, which understand requests and offer the most appropriate responses in natural language. Engagent offers users rapid, comprehensive assistance and proactive dialogue though real-time self service. Provide a simple, round-the-clock service for your users that is also economical for your company.
PAT, with its Engagent solution, has been cited in the Report di Gartner “Market Guide for Virtual Customer Assistants” as one of the 28 vendors in the worldwide benchmark for the industry Customer Virtual Assistants.
Providing an ongoing and proactive support in offering our products and services within our e-commerce platform met our most important strategic business need.
ICRIBIS MARKETING MANAGER