Interact, dialogue and communicate proactively with your customers!

Engagent is the innovative Customer Interaction solution that allows you to interact in real time with your clients thanks to its Artificial Intelligence (AI) and BOT systems, proactively providing the responses, information and assistance they require, and anticipating interest based on browsing behaviour on your website or mobile app. Engagent improves service experience for your customers and users thanks to machine learning technologies, which understand requests and offer the most appropriate responses in natural language. Engagent offers users rapid, comprehensive assistance and proactive dialogue though real-time self service. Provide a simple, round-the-clock service for your users that is also economical for your company.

PAT, with its Engagent solution, has been cited in the Report di GartnerMarket Guide for Virtual Customer Assistants” as one of the 28 vendors in the worldwide benchmark for the industry Customer Virtual Assistants.

Providing an ongoing and proactive support in offering our products and services within our e-commerce platform met our most important strategic business need.
ICRIBIS MARKETING MANAGER

Engagent is:

DIALOGUE AND INTERACTION

Human & Virtual Interaction provide your customers with immediate responses and all the information and assistance they need.

CONTENT SHARING

Share informational material, links, presentations and videos with customers you are in contact with.

ENGAGEMENT

Customise your users’ automatic engagement processes based on their browsing behaviour and your business objectives.

LEAD GENERATION

Attract, engage and interact with your users, guaranteeing them a quality digital experience.

CALL TRACK

Offer your customers the opportunity to be re-contacted regarding complex requests and needs, or when they want to speak with an operator.

WIDGETS

Tab, Banner, Lightbox or Chat: apply the right widget for each rule of engagement you configure.

INTEGRATED

Engagent is integrated with your company’s IT systems through Webservices, and with your website and mobile applications through the Chatbox interface.

CLOUD AND ON-PREMISE

Available in both versions to meet your business needs.