The proactive, entirely business-oriented dialogue solution
Available in the On-premise, Cloud and mobile-based editions, Engagent is a cross-channel interaction system based on Artificial Intelligence and machine learning technology. Your customers can interact with a virtual agent in real time thanks to Chat Bot technology. Chat Bot understands natural language and dialogues with users, responding to their requests in the most effective way. At the same time, operators work alongside the virtual agent to intervene in more complex interactions or whenever human input is required. Engagent activates proactivity and engagement rules, and transmits messages and information to your customers, interpreting their browsing behaviour to anticipate needs and interest. Engagent is the Artificial Intelligence solution for real-time interaction, customer care, personalised marketing and business action, available 24 hours a day, 7 days a week.