The proactive, entirely business-oriented dialogue solution

Available in the On-premise, Cloud and mobile-based editions, Engagent is a cross-channel interaction system based on Artificial Intelligence and machine learning technology. Your customers can interact with a virtual agent in real time thanks to Chat Bot technology. Chat Bot understands natural language and dialogues with users, responding to their requests in the most effective way. At the same time, operators work alongside the virtual agent to intervene in more complex interactions or whenever human input is required. Engagent activates proactivity and engagement rules, and transmits messages and information to your customers, interpreting their browsing behaviour to anticipate needs and interest. Engagent is the Artificial Intelligence solution for real-time interaction, customer care, personalised marketing and business action, available 24 hours a day, 7 days a week.

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BOT AND ARTIFICIAL INTELLIGENCE

Interact with the virtual agent to resolve the most common first-level requests in self-service mode, and devote human operators to the more complex cases requiring real contact with your customers.

ENGAGEMENT AND PROACTIVITY

Engage your customers via customisable widgets which, through targeted promotions and messages, appear and interact with online users in response to their actions on your website or mobile app.
Live chat panoramica prodotto
Live chat panoramica prodotto

DIGITAL MARKETING AND BUSINESS

Engagent allows you to configure automated rules which target your customers with personalised commercial and marketing actions. Furthermore, in an e-commerce environment, the platform creates pre- and post-sale assistance rules to meet your users’ needs.

CUSTOMER CARE

Extend customer care in self-service mode, across multiple channels, 24/7 and always in real time thanks to human and virtual interaction. Improve service quality for your customers, as well as their digital experience.
Live chat panoramica prodotto
Live chat panoramica prodotto

ANALYSIS AND DASHBOARD IN REAL-TIME

Monitor users and their browsing behaviour for more information on their interests. Control and analyse your customers’ digital experience, your support team’s activities and the business actions you activate through Engagent.

MULTILINGUAL

Engagent interacts with your customers in different languages and, thanks to its automatic translation system, allows your operators and users to write in their own language.
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