Customer Service Management

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Customer Service has a defining and strategic role in all companies: being able to offer an efficient, prompt and reliable service is now a priority. Customer Service management focuses on the effectiveness of services and the value they bring to clients.

Respond promptly to user requests, deliver quality in the services you offer, operate via the best channels for assistance, and monitor performance. In the field of Customer Service, the push towards self-service functionalities is becoming increasingly strategic, as it enables companies to optimise service management processes and offer clients more autonomy in resolving requests.

Enhance the value of your service through access to the Knowledge Base and real-time cross-channel interaction.

For your Customer Service Management

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    discover HelpdeskAdvanced

    Use HelpdeskAdvanced to make your Customer Service more effective, faster and more reliable.

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If you use HelpdeskAdvanced for Customer Service Management:

YOU RAISE QUALITY LEVELS

Deliver high-value, quality services.

YOU MAKE THE MOST OF YOUR TIME

Reduce response time for support requests.

YOU BECOME MORE EFFICIENT

Offer the tools and channels most suited to the service requested.

YOU INCREASE CUSTOMER LOYALTY

Empower your customers to solve problems.

What do you need for your Customer Service Management?

Choose the functionality you would like to explore further

  • ASSET MANAGEMENT

    Optimise Asset life cycle management, with increased efficiency in service provision to users as a result, offering the ability to view and monitor the whole portfolio of available resources.

  • CUSTOMER PORTAL

    Simple and user-friendly, users can benefit from this intuitive portal to request services, consult FAQs, news and the Knowledge Base, and interact in real time.

  • KNOWLEDGE MANAGEMENT

    Better service quality and user satisfaction, and reduced management costs made possible through access to reliable and up-to-date information on service management.

  • REPORTING & ANALYSIS

    Monitoring of all key information to measure service performance, and to evaluate IT governance operations and quality levels through the analysis of important indicators.

  • SERVICE LEVEL MANAGEMENT

    Guaranteed achievement of measurable, agreed objectives in service provision. Maintenance of pre-established levels improves relationships and communication with users.

  • USER EXPERIENCE

    Enriched User Experience, based on customer-oriented Service Management and new collaborative, social and cross-channel dynamics.