Human Resources

On an increasingly competitive market, implementing winning business strategies requires learning to generate a system of continuous innovation, particularly in the case of your human resources.

People bring innovation, whether they are customers or employees, and it is the degree of collaboration, participation and engagement between them that makes the difference between successful projects and those that do less well.

Prioritising your customers means prioritising the people managing them. This is because there is a direct link between employee loyalty and productivity, and between customer satisfaction and higher sales. Your employees are key to your company’s profitability, brand awareness and reputation.

Business is made of relationships, and employees must become your first “brand ambassadors”.

If, to better serve the Customer, you place workers at the centre, making each individual more responsible and autonomous, you will become more effective; and working efficiently means better results.

There is no more B2B or B2C. It’s H2H: Human to Human.

BRYAN KRAMER

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    Teammee

    Teammee, PAT's Social Collaboration platform, is the solution that raises working environment performance in terms of internal communication and collaboration, employee engagement and the management of company activities and knowledge. Teammee tools allow people to support the new organisational culture centred on new approaches, which are based on managing talent for objectives and empowerment. Teammee incorporates the logic of social networks into your company, to improve and optimise your work.

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    HelpdeskAdvanced

    HelpdeskAdvanced, PAT's Service Management platform, is the ITIL V3 compliant web-solution with an infrastructure based on process automation logic, designed to support the different strategic scenarios of Services governance. Through enhanced process configurability and automation, HelpdeskAdvanced improves effectiveness of service management and provision, and efficiency of resources involved, optimising response time, and reducing management costs as a result. The highly efficient HelpdeskAdvanced optimises user experience by delivering innovative self-service functionalities, both collaborative and social.

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  • INTERNAL COMMUNICATION

    Optimise the mechanisms of internal communication and collaboration between people, to save on company time and costs. Encourage the growth of ideas and development of cross-field relationships independently from hierarchies.
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  • EMPLOYEE ENGAGEMENT

    Update your methods of employee engagement, providing new levers and incentives that are truly effective, especially for members of the new generation who have different expectations and inclinations.
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  • HR SERVICE MANAGEMENT

    Enhance the services dedicated to HR to improve staff productivity and increase their level of satisfaction, and optimise business and organisational dynamics using a collaborative cross-channel approach.
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  • PERFORMANCE MANAGEMENT

    Measure and manage your staff performance to get the most from every available resource, and evaluate corporate processes and strategies as accurately as possible. Benefit from a real-time overview of performance and results.
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  • TEAM MANAGEMENT

    Rethink and reorganise the management of your work teams. Make your team management strategies more effective, to enhance staff productivity and performance and achieve your objectives faster and more efficiently.
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What do you need for your Human Resources?

Choose the functionality you would like to explore further

  • ASSET MANAGEMENT

    Optimisation of Asset life cycle management, with increased efficiency in service provision to users as a result, offering the ability to view and monitor the whole portfolio of available resources.
  • CHANGE MANAGEMENT

    Deliver a rapid response to Business and IT change requests, aligning services to corporate development and innovation needs, and improving the quality of changes implemented.
  • CUSTOMER PORTAL

    Simple and user-friendly, users can benefit from this intuitive portal to request services, consult FAQs, news and the Knowledge Base, and interact in real time.
  • DOCUMENT MANAGEMENT

    Document management system for monitoring, managing and storing all kinds of files, whilst also keeping track of the versions created and modified by individuals.
  • KNOW HOW MANAGEMENT

    Identification and promotion of the information, knowledge and skills staff need to conduct certain projects or activities.
  • KNOWLEDGE MANAGEMENT

    Better service quality and user satisfaction, and reduced management costs made possible through access to reliable and up-to-date information on service management.
  • LEARNING COMMUNITY

    Groups of people who participate in the same learning activities, sharing and exchanging experiences and collaborating to achieve the learning objectives.
  • PROJECT MANAGEMENT

    Methodology of project management, from the choice of people, tools and organisational models, to the relative planning and coordination of activities.
  • SOCIAL INTRANET

    A digital platform for internal communication designed to increase effectiveness and productivity of staff, who are at the heart of the system and dialogue with each other.
  • SERVICE CATALOG

    Intuitive mapping of available Services. Responds to users’ demands in terms of speed, availability and immediacy, and to the necessity for IT to optimise and streamline service provision.