The Service Catalog is the centralised source of all company services deliverable to users and customers. The Service Catalog provides all information on services already available, specifying their details, status and correlation with infrastructure and business areas.
The HelpdeskAdvanced Service Catalog meets the new demand for intuitiveness and immediacy expected by end-users in a Service Management portal. Users can choose the services they need simply and quickly, browsing intuitively the Catalog of Services which collects the services available and managed by the IT department.
Service request processes, accessible via the Service Catalog, are automated to respect the flows of service authorisation, management and provision within the established SLAs, and to deliver an enhanced, more effective user experience.