HR Service Management

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Human resources must be facilitated in the procedures and activities they engage in. To this end, simple, intuitive and rapid access to all HR business services must be provided, and their authorisation flows must be standardised and automated. To efficiently manage HR-related demands and everything connected to their dynamics and the activities they are involved in, you can adopt an HR Service Management solution enabling you to create automated processes for HR services, standardising procedures, tasks, approval and authorisation flows for every type of request.

Make all relevant strategic services as effective as possible.

For your HR Service Management

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    discover HelpdeskAdvanced

    With HelpdeskAdvanced, you improve access to Human Resources service requests and speed up their implementation.

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If you use HelpdeskAdvanced for HR Service Management:

YOU INCREASE PRODUCTIVITY

Give resources more independence in requesting services.

YOU ARE MORE EFFICIENT

Provide self-service tools to speed up internal processes.

YOU RETAIN TALENT

Increase the satisfaction of human resources in the company.

YOU OPTIMISE TIME AND COSTS

Determine automated approval flows that optimise service provision.

What do you need for your HR Service Management?

Choose the functionality you would like to explore further

  • ASSET MANAGEMENT

    Optimise Asset life cycle management, with increased efficiency in service provision to users as a result, offering the ability to view and monitor the whole portfolio of available resources.

  • CHANGE MANAGEMENT

    Deliver a rapid response to Business and IT change requests, aligning services to corporate development and innovation needs, and improving quality standards of changes.

  • CUSTOMER PORTAL

    Simple and user-friendly, users can benefit from this intuitive portal to request services, consult FAQs, news and the Knowledge Base, and interact in real time.

  • KNOWLEDGE MANAGEMENT

    Better service quality and user satisfaction, and reduced management costs made possible through access to reliable and up-to-date information on service management.

  • REPORTING & ANALYSIS

    Monitoring of all key information to measure service performance, and to evaluate IT governance operations and quality levels through the analysis of important indicators.

  • SERVICE CATALOG

    Intuitive mapping of the available Services. Respond to users’ demands in terms of speed, availability and immediacy, and to the necessity for IT to optimise and streamline service provision.

  • SERVICE LEVEL MANAGEMENT

    Guaranteed achievement of measurable, agreed objectives in service provision. Maintenance of pre-established levels improves relationships and communication with users.