Customer Care

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Technological innovation has certainly changed the way customers approach companies today, and, particularly, the communication channels used for requesting assistance. In this sense, Customer Care must adapt and model itself on the tools available to customers and on the continual development of technologies.
To maintain customer satisfaction and high-quality Customer Experience, companies must offer support, not only round the clock but also across multiple channels of interaction, allowing customers to choose their preferred means of communicating and seeking assistance, and building enduring, reciprocal relationships as a result.

Customers do not expect you to be perfect. They do expect you to fix things when they go wrong.

DONALD PORTER 

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    InfiniteCrm

    InfiniteCRM is PAT’s Customer Relationship Management solution which allows you to manage all customer information coming from different channels of contact, within a single, central system, ready to be used by your support team. An innovative platform, in the area of Customer Care and Customer Knowledge Management, InfiniteCRM maximises the business value of your company’s internal knowledge. With this platform, you can reduce customer service costs and increase satisfaction thanks to self-service support. With InfiniteCRM, you can improve your whole customer experience.

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    Engagent

    Engagent is an innovative Customer Interaction solution that allows you to interact in real time with your clients thanks to its Artificial Intelligence (AI) and BOT systems, proactively providing the responses, information and assistance they require and anticipating interest based on their browsing behaviour on your website or mobile app. Engagent improves service experience for your customers and users thanks to machine learning technologies, and understands requests offering the most appropriate responses in natural language. Engagent offers users rapid, comprehensive assistance and proactive dialogue as part of an entirely self-service, real-time experience. Provide a simple, round-the-clock service for your users that is also economical for your company.

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    Teammee

    Teammee is PAT's Social Collaboration software through which you can improve performance in customer service, increasing customer satisfaction and customer loyalty as a result. Teammee tools make your organisational strategy more efficient, creating a unique internal system of communication and interrelation which facilitates mechanisms of cooperation and information sharing within your Customer Care team. Teammee implements a new method of training and self-training for staff, and offers new support tools which are faster, simpler and smarter. With Teammee, your Customer Care performs better.

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  • CUSTOMER ENGAGEMENT

    Interact directly with online users and customers. Enhance the value of relationships between people and your brand. Log your customers’ preferences and communicate with them, personalising your services. Offer people positive and meaningful experiences.
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  • CUSTOMER EXPERIENCE

    Become a customer-oriented business and increase customer trust and loyalty. Offer people a positive and engaging Brand experience, and increase your business. It is not simply a question of “what”, but rather “how”.
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  • CRM

    Gather all the information on your customers in a single system that enables more direct and personalised relationships. Achieve your business objectives more quickly by automating the processes related to managing customers.
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What do you need for your Customer Care?

Choose the functionality you would like to explore further

  • ASSET AND CONTRACT MANAGEMENT

    Correct management of contracts agreed with customers, for the purpose of managing projects effectively and professionally.

  • KNOWLEDGE BASE

    Organisation of a database that enables immediate access to information for the resolution of problems.

  • LIVE CHAT SUPPORT

    Dialogue and instant help for online users, for the purpose of faster information collection and request resolution.

  • SUPPORT ANALYSIS

    Monitoring and control of performance in customer service provision, for the purpose of improving quality.

  • TICKETING MANAGEMENT

    Management of customer assistance and support activities designed to respond to customers’ requests and problems.