Supervising and controlling performance in customer service provision offers useful indicators on professionalism and attention dedicated to Customer Care. Support analysis measures and examines support operations, verifying target achievement in terms of quality, and consequently customer satisfaction.
Through the support analysis functionality, InfiniteCRM monitors and analyses key Customer Care indicators. Carry out detailed analyses on ticket status, problem types and their frequency, resolution timescales, Customer Satisfaction levels, and productivity of customer support resources.
InfiniteCRM displays and measures support performance indicators, allowing you to identify successful operations as well as aspects requiring improvement and critical issues that need to be managed.