11 – 15 June 2018 CEBIT – Europe’s Business Festival for Innovation and Digitization Digitization is changing the world we live in and influencing our economies, politics, society and culture, as ...
On 12th April 2018, at 17,30 at Adacta in Vicenza will be held the free entry event: AFTER-SALES SERVICES – Effects of digital transformation and customer service tools Mr. Patrizio ...
ISO 9001: 2015 Quality Management System Certification, demonstrate our company ability to responds in a consistent and comprehensive manner to customer expectations through the utilization of resources, procedures and instructions ...
PAT Group has been listed in the Gartner report “Market Guide for Virtual Customer Assistants” published the 7th December 2017 as one of 28 world representative vendors for “Virtual Customer ...
Pat Group is an Ospedale San Raffaele’s partner and its HelpdeskAdvanced solution was chosen to organize the Service Desk and to automate the processes. L’Ospedale San Raffaele (OSR), is a ...
The event Customer Experience 2020 were organized by CMI Customer Management Insights and took place in Milan the 12nd October, and was focused of the constant evolution of the Customer ...
Pat’s solution is the core platform chosen by the Ima Group to automate its IT Service Management allowing to standardize the management and release of services for the approximately 6,000 ...
Anticipating the customer’s needs is a fundamental strategy for the Customer Service’s activities, and a real opportunity for the company to set long-lasting and confident relationships with satisfied customers. “81% ...
The Customer Service is considered one of the most difficult phase in the interaction between brand and customers, mostly if it isn’t well managed the clients can feel frustrated. The ...
Knowing customers by exploring data and their habits, through measurement analysis of their data, today is a sensitive topic for both businesses and customers. The modern consumer, often described as ...
