5 ways to improve the service desk and satisfy the users
The Users’s expectations and opinions are really significant in the modern concept of Service Desk. Their experience is the most critical aspect for a successful ... Read more
The strategic change of IT Service Management starts from the User Experience
Companies that provide and manage IT services (IT Service Management, ITSM) are adopting new approaches, which are getting close to offer user experiences similar use to those lived in the ...
The Digital Customer Experience of the future is conversational
Among the trends in technology, one of the most interesting is that the use of messaging applications and have exceeded, in terms of use by users, social networks. About the ...
The centrality of the experience: from CRM to CEM
The meaning “Customer Oriented” is no longer sufficient in a corporate vision. Technologies, channels, automations and new forms of engagement have significantly evolved customer expectations, their role in the Customer ...
Customer expectations VS Service delivered
Customer satisfaction is the priority of every company and organization that operates in the context of current markets and, quoting Kotler, the satisfaction refers to “the state of mind of ...