The Users’s expectations and opinions are really significant in the modern concept of Service Desk. Their experience is the most critical aspect for a successful Service management. And not only ...
Anticipating the customer’s needs is a fundamental strategy for the Customer Service’s activities, and a real opportunity for the company to set long-lasting and confident relationships with satisfied customers. “81% ...
The Customer Service is considered one of the most difficult phase in the interaction between brand and customers, mostly if it isn’t well managed the clients can feel frustrated. The ...
Knowing customers by exploring data and their habits, through measurement analysis of their data, today is a sensitive topic for both businesses and customers. The modern consumer, often described as ...
Investing on customer service’s value and introducing new channels of interaction generates customer satisfaction increasing their trust and loyalty. Consumer will dictate how the customer service will evolve: their behaviors, ...
What future directions will Service Desk drive? Last week we discussed the above after having reviewed the first four trends that experts of the Service Desk Institute, Howard Kendall and Daniel ...
What about the future Service Desk? In the coming years we will experience some important changes in Service Desk management reflecting social changes that are taking place globally. Howard Kendall ...
Chats, in all its forms, is the single technology that will play a significant role in 2017. As also supported by a report of the Wall Street Journal, instant messaging ...
The CRM is a tool that must be fully used in the company: is first a centralized storage of information of multiple departments, from sales to marketing, but also is ...
How to increase Customer Satisfaction? A topic that is common is the Customer Experience linked to new digital attitudes of customers. But which are the factors that really affect the ...
