The Service Portfolio functionality manages investments in Service Management for the IT section. Through this process, the company identifies current commitments, improvement plans and developments of future services. Correct mapping of the Service Portfolio must take into account corporate resources to be provided and allocated, organisational capacity towards a fixed schedule and budget, and priorities and needs of the service-targeted users.
HelpdeskAdvanced allows you to define priorities and improve the allocation of resources to investments with the purpose of continually improving services and guaranteeing innovation. Thanks to the Service Portfolio, HelpdeskAdvanced plans services to be supplied, resources to be allocated and budget and financing plans to support investments, in order to define correct present and future service provisions.