The Zucchetti Group is the first Italian IT company, with over 350.000 customers, more than 5.500 employees and a distribution network of 1.500 partners worldwide. It has chosen to activate ...
Introducing a Chatbot for car rental services. This is how Arval Italia decided to innovate the digital experience for its customers, both private and companies. Arval, company owned by BNP ...
The event Customer Experience 2020 were organized by CMI Customer Management Insights and took place in Milan the 12nd October, and was focused of the constant evolution of the Customer ...
Anticipating the customer’s needs is a fundamental strategy for the Customer Service’s activities, and a real opportunity for the company to set long-lasting and confident relationships with satisfied customers. “81% ...
The Customer Service is considered one of the most difficult phase in the interaction between brand and customers, mostly if it isn’t well managed the clients can feel frustrated. The ...
Investing on customer service’s value and introducing new channels of interaction generates customer satisfaction increasing their trust and loyalty. Consumer will dictate how the customer service will evolve: their behaviors, ...
Chats, in all its forms, is the single technology that will play a significant role in 2017. As also supported by a report of the Wall Street Journal, instant messaging ...
The chat systems today are channels often available in the websites and used more and more by people who browse the web. The chat seems to be certainly one of ...
Among the trends in technology, one of the most interesting is that the use of messaging applications and have exceeded, in terms of use by users, social networks. About the ...
