Knowing customers by exploring data and their habits, through measurement analysis of their data, today is a sensitive topic for both businesses and customers. The modern consumer, often described as ...
How to increase Customer Satisfaction? A topic that is common is the Customer Experience linked to new digital attitudes of customers. But which are the factors that really affect the ...
The annual Assintel Report does an analysis of the investment priorities of enterprises in information technologies taking a picture of current trends and predicting the behavior of IT companies for ...
In a dynamic and highly fragmented context as the digital world, it is very difficult for companies to know how to reply properly to the needs of their customers and ...
The chat systems today are channels often available in the websites and used more and more by people who browse the web. The chat seems to be certainly one of ...
The relation Customer – Brand is no longer measured solely with quantitative metrics: today it is the lived experience that makes a difference in the relationship and customer loyalty. So ...
Among the trends in technology, one of the most interesting is that the use of messaging applications and have exceeded, in terms of use by users, social networks. About the ...
The meaning “Customer Oriented” is no longer sufficient in a corporate vision. Technologies, channels, automations and new forms of engagement have significantly evolved customer expectations, their role in the Customer ...
Customer satisfaction is the priority of every company and organization that operates in the context of current markets and, quoting Kotler, the satisfaction refers to “the state of mind of ...
